Zero Tolerance Policy

The practice considers aggressive behaviour to be any personal, abusive and/or aggressive comments cursing and/or swearing, physical contact and/or aggressive gestures.

When a patient

• Is physically violent towards a doctor, practice staff or another patient on the practice premises.
• Causes physical damage to practice premises or other patient’s property.
• Gives verbal abuse or makes threats towards the doctor, practice staff or other patients.
• Gives racist abuse, orally or physically. Is violent or uses or condones threatening behaviour to doctors (or some other members of the primary health care team) while visiting the patient’s home.
• Such behaviour may involve the patient, a relative, a household member, or pets (such as Unchained dogs).
• Makes derogatory comments on Social Media regarding the practice

Steps would be taken by the practice to remove such a patient from the practice list.  In certain circumstances, we may involve the Police.